SHIPPING AND RETURN POLICY
Thank you for visiting Great Lakes Skipper! We are proud to offer a wide selection of hard to find OEM marine parts that will really float your boat.
We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept PayPal*, and check or money orders. On occasion, we may require a wire transfer for orders over $1000.00 for orders that are being shipped to an address different from the credit card billing address, overseas, or orders being sent to a freight forwarder. We may request a wire transfer on other orders on a case by case basis, but we will make sure to communicate that with you if that is the case.
If you have any payment questions, would like to pay by phone, or use your Great Lakes Skipper store credit please call our customer service team at 262-898-1855 Monday – Friday from 9 A.M – 5:00 P.M. CST and we would be happy to help. You can also email us at anytime at email@example.com for more information.
Special note for PayPal customers – To avoid a delay in your order shipment, please make sure that the desired shipping address is the same on both your order and in PayPal as we will only ship to a PayPal confirmed address.
GENERAL SHIPPING INFORMATION
In some cases we may have learned from previous experience that another carrier is better equipped to safely handle the delivery of your order than what you may have chosen. By completing your purchase with Great Lakes Skipper you are consenting to Great Lakes Skipper being able to change the shipping service at our discretion. Please note: We will do our best to communicate with you when these changes occur.
If you require a guaranteed delivery time, expedited services, or guaranteed weekend delivery please make sure to contact our shipping department at 262-898-1855 or email firstname.lastname@example.org PRIOR to placing your order.
All shipping and handling, taxes, duties, and special handling fees are the sole responsibility of the buyer.
Great Lakes Skipper is not responsible for shipping delays or damages beyond our control. If the shipping has been set up through Great Lakes Skipper we will work with the buyer and carrier to process any claims and issue compensation or replacements as necessary.
Great Lakes Skipper will not have any recourse if the customer has chosen to arrange their own shipping or used a personal or business shipping account. Claims for damages or lost packages will be the sole responsibility of the buyer.
What is going on with my tracking or where is my package? A: Contact our shipping department at 262-898-1855 and we would be happy to get you an update.
I need to change my delivery address after my item has shipped. A: Please contact us at 262-898-1855 and we will try to make that happen for you. Important Note: There will be a re-consignment fee for any shipments that are redirected after they have been picked up by the carrier.
What if I am not available when the carrier tries to deliver? A: If there is no response when the package arrives, the driver may leave the package nearest to the street or make a second delivery attempt on the next business day.
I have special delivery instructions (i.e. Leave by back door, leave with neighbor, place in the planter on the left of my garage, etc…) A: We recommend leaving a note for the carrier on the door nearest to the street as we do not have a way to communicate those requests for you.
Will this delivery require a signature? A: If your order is over $500 there will be a signature required. If you are not available, the carrier will make three delivery attempts.
Important note: The transit time does not begin until the next business day and does not include the day your package is picked up from our warehouse; this includes all expedited orders with the exception of Overnight shipments. Delivery days exclude weekends and holidays.
If your item states it will be shipping via truckline or freight, this means your item will arrive by a large commercial vehicle and the address you provide MUST be a commercial business with either a loading dock or forklift to remove the item from the truck. If the carrier determines your address is a residence (or a business in a residential neighborhood), by ordering this item you agree to pay any additional residential delivery, redelivery and/or accessorial surcharges.
Important note: If you do not have a commercial address with a loading dock or forklift please contact our shipping department at 262-898-1855 and we would be happy to offer a custom quote.
When placing your international order please be sure to include your email address, international telephone number, postal code, and your shipping address exactly as it should show on the shipping label. If we need to contact you regarding your shipment, we will do so via email.
Important note: The shipping cost on your order does not include international customs, duties, shipping taxes, or brokerage fees. These fees are the responsibility of the buyer.
We will not alter your shipping documents in order to reduce customs, duties, or brokerage fees as that is fraud.
WISCONSIN SALES TAX
A 5.65% sales tax applies to Wisconsin residents and/or any order shipped to a Wisconsin based address.
Any item being sold “used” or “as-is” are being sold with no warranty implied unless otherwise noted in the ad. In some instances there may be a manufacturer’s warranty; it is the sole responsibility of the buyer to contact the manufacturer for any product defects or malfunctions. The buyer assumes complete liability of non warrantied items. Damages incurred during or after installation of the product are not covered by Great Lakes Skipper.
All of the products offered through Great Lakes Skipper are photographed in house with all included components in the photographed. If it is not in the photograph it is not part of the sale.
Manufacturer photographs may be used sometimes in the case of larger items or larger decal sets but will be clearly marked as manufacturer illustrations in the photograph.
There are detailed descriptions on each item as well including any measurements, colors, materials, and other pertinent product information.
Great Lakes Skipper does their best to include all information including make, model, and year compatibility for our parts; unfortunately, we do not always have that information. In that case we recommend contacting a dealer for verification.
If you have any questions or concerns regarding a product, please contact us via email or call us at 262-898-1855 to speak with a representative BEFORE placing your order. We will do our absolute best to answer your questions.
All items offered through Great Lakes Skipper are in either New or Unused condition. In many cases the item is new but has been stored in a warehouse, sometimes for a number of years as our parts are OEM and were usually included in the first run of production.
Great Lakes Skipper does carry some items that have been installed on a boat but removed before the boat was completed.
If an item is used it will be clearly stated in the product description.
Only one coupon or discount may apply to a single order.
If you are ordering an item that must be custom cut to length including, but not limited to trim, molding, vinyl, fabrics, carpets, etc… please note that all sales are final once the item has been cut.
Great Lakes Skipper strongly recommends ordering a sample prior to placing your order so you can be sure you will be receiving a product that you are assured to be happy with. In many cases, we will offer up to five samples for $5.95 or the cost of shipping. Please call one of our customer representatives at 262-898-1855 to place your sample order. Please note, samples are in 1" x 2" increments.
Great Lakes Skipper offers many glass windshields in stock and ready to ship. Because the fit of the windshield is the most important part, we recommend contacting us to first order a template of the windshield. Templates are sold for $25.00 USD. Additional shipping will be charged for templates being shipped outside of the lower 48 states.
Once you place an order for the windshield, the $25.00 USD template cost will be discounted from the cost of the windshield.
Only one $25.00 discount will be deducted from your order even if multiple templates were purchased.
CHANGING YOUR ORDER
If you need to modify your order, we will do our best to accommodate your request. Modifying your order may result in additional charges including but not limited to, additional shipping, order change fees, or intercept fees.
Should you need to cancel your order, please contact our customer service team at 262-898-1855. Orders may only be cancelled free of charge if:
The item has not shipped yet
There have been no custom cuts made (including, but not limited to: upholstery, rub rail, carpet, gaskets, molding, etc.)
If either of these reasons listed above have already happened, we may not be able to cancel the orders or there would be a cancellation fee of 8% on top of any shipping fees that may have occurred.
Please review our product descriptions very carefully.
An item qualifies for a return if it was ordered within the last 30 days AND is in the same condition it was received with all original components intact.
If items arrive damaged due to poor packaging or are picked in error or the item was not signed for because the package arrived damaged from shipping abuse please contact our Returns Department at 262-898-1855 for further assistance.
If your item is damaged, we will ask for pictures of the damaged item and the box. We will then begin a claim on your behalf. Great Lakes Skipper will work diligently to find an immediate replacement. If no replacement is available Great Lakes Skipper will determine whether a refund or in-store credit is appropriate.
If you simply do not need or want the item anymore, Great Lakes Skipper may be willing to accept the item as a return; please note that returns are subject to an 8% restock fee. If you would like to waive the restock fee please contact our returns department to hear about our in-store credit option.
An item DOES NOT qualify for return if:
31 days have passed since the purchase
The color does not appeal to the buyer
The buyer has signed for a package clearly damaged during shipping
The buyer has installed and/or operated the product
The package arrives later than expected (if this was an expedited order, please contact our Shipping Department for further assistance)
The buyer expected additional parts or equipment not included in the photograph and description on the Great Lakes Skipper website
The item is a custom cut product including, but not limited to: upholstery, rub rail, carpet, gaskets, molding, etc…
If you believe your item qualifies for a return, please contact our Returns Department at 262-898-1855 or email email@example.com.
If your return is approved you will be emailed a Return Material Authorization (RMA) number along with instructions for the shipping of your return and FAQ’s of the returns process.
All return shipping charges are the responsibility of the buyer. Any packages sent postage due, freight collect, COD, or requiring US Customs or Duty payments will either be refused or have the cost deducted from your refund.
Important Note: The RMA is only valid for two weeks from the date it is sent. Returns must be postmarked within those two weeks. If a return is received without an authorized RMA number it may be rejected at the warehouse and returned at your expense.
An in-store credit issued by Great Lakes Skipper is good for two (2) years from the date of issue. Credit may be used in full or in part on any product for sale by Great Lakes Skipper including shipping costs.
When you are ready to place an order using your in-store credit we ask that you contact our Customer Service Department at 262-898-1855. A representative will need to place this order for you to insure the credit is applied correctly. Orders placed on line or through other sales platforms such as ebay, amazon, etc… are not able to have the credit applied to them retro-actively.
Let us know how we are doing; we would love to hear from you! We encourage you to leave feedback by using our Contact Us form. Please let us know if we are able to include your comments on our website and in our social media platforms.
CUSTOMER SERVICE CONTACT
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