Shipping & Returns Policy
Thank you for choosing Great Lakes Skipper! We’re proud to offer a wide selection of hard-to-find OEM marine parts that will truly float your boat.
PAYMENT METHODS
We accept:
- All major credit cards (Visa, Mastercard, Discover, American Express)
- PayPal*
- Apple Pay
- Google Pay
- Venmo
- Checks or money orders
In some cases, we may require a wire transfer (for example, on orders over $1,000, shipments to addresses different from the billing address, international orders, or shipments to freight forwarders). We’ll notify you if this applies to your order.
PayPal Customers:
To avoid delays, please ensure your PayPal and order shipping addresses match. We only ship to PayPal-confirmed addresses.
Need help with payment?
Call (262) 898-1855 (Mon–Fri, 9 A.M.–5 P.M. CST) or email customerservice@greatlakesskipper.com.
GENERAL SHIPPING INFORMATION
We reserve the right to change your selected carrier if another service is better suited to deliver your order safely and efficiently. We’ll do our best to notify you if a change is made.
Need guaranteed or expedited delivery?
Contact us before placing your order at (262) 898-1855 or customerservice@greatlakesskipper.com.
Buyer Responsibilities:
- All shipping, handling, taxes, duties, and special handling fees are paid by the buyer.
- Great Lakes Skipper is not responsible for shipping delays or damages caused by the carrier. If we arranged shipping, we’ll help file claims and process replacements or refunds as needed.
- If you use your own shipping account or arrange your own pickup, you are responsible for any damage or loss claims.
Tracking & Delivery FAQ
Q: Where’s my package?
A: Call (262) 898-1855 and we’ll be happy to assist.
Q: Can I change my delivery address after shipping?
A: Possibly! Call us at (262) 898-1855. Note that the carrier may charge a re-consignment fee for address changes after pickup.
Q: What if I’m not home at delivery?
A: The driver may leave the package at your address or attempt a second delivery.
Q: Can I add special delivery instructions?
A: We can’t communicate special instructions to the carrier on your behalf, so please leave a note for the driver at your delivery location.
Q: Will a signature be required?
A: Yes, for orders over $500. Carriers will make up to three delivery attempts if you’re unavailable.
Transit time starts the next business day after pickup and excludes weekends and holidays (except Overnight shipments).
TRUCKLINE SHIPPING
If your order ships via truckline or freight, delivery will be made by a commercial vehicle. The shipping address must be a commercial location with a loading dock or forklift for unloading.
If the carrier determines that your address is residential (including businesses in residential neighborhoods), you agree to pay any applicable residential delivery, redelivery, or accessorial surcharges.
No loading dock or forklift?
Contact our Shipping Department at (262) 898-1855 for a custom quote before ordering.
INTERNATIONAL SHIPPING
Please include your full shipping address, postal code, international phone number, and email address. We’ll contact you via email if we need additional information.
Please Note:
- Shipping costs do not include customs, duties, taxes, or brokerage fees. These are the buyer’s responsibility.
- We cannot alter customs declarations or reduce stated values—doing so is illegal.
WISCONSIN SALES TAX
A 5.5% sales tax applies to Wisconsin residents and orders shipped within Wisconsin. Other applicable state taxes may also apply based on destination.
CONDITIONAL SALES
Items listed as “used” , “as-is” or "demo" are sold without warranty unless otherwise noted. If a manufacturer’s warranty exists, please contact the manufacturer directly. Great Lakes Skipper is not responsible for damages that occur during or after installation.
PRODUCT INFORMATION
- All items are photographed in-house, showing exactly what’s included.
- Manufacturer images may be used for large or complex items and will be clearly labeled.
- Item descriptions include relevant specs, measurements, and compatibility details when available.
SAMPLES
For items that are custom cut to length (such as trim, molding, vinyl, carpet, etc.), all sales are final once the item is cut. We recommend ordering a sample first:
- Up to five samples available for $5.95 (or cost of shipping)
- Each sample is approximately 1” x 2”
- Call (262) 898-1855 to order
TEMPLATES
If ordering a windshield, we recommend purchasing a fitment template first:
- Templates cost $25.00 USD (plus shipping outside the continental U.S.)
- When you order the windshield, the $25.00 will be credited toward your purchase (one credit per order).
CHANGING YOUR ORDER
If you need to modify your order, we’ll do our best to accommodate your request. Please note that changes may result in additional fees, which can include extra shipping charges, order modification fees, or carrier intercept fees. If you need to cancel your order, contact our Customer Service team at (262) 898-1855 as soon as possible.
Orders can only be canceled free of charge if:
- The item has not yet shipped
- The order is not shipping via truckline/freight
- No custom cuts have been made (including but not limited to upholstery, rub rail, carpet, gaskets, molding, etc.)
RETURN POLICY
Please review all product descriptions carefully before ordering.
Eligible Returns
An item qualifies for return if:
- It was purchased within the last 30 days, and
- It’s in original condition with all components included.
Damaged or Incorrect Items:
Call (262) 898-1855. We may request photos of the damaged item and packaging to file a claim. We’ll arrange a replacement or refund when possible.
Unwanted Items:
- Returns may be accepted with an 8% restocking fee.
- You can choose in-store credit instead to waive the fee.
Not Eligible for Return
- More than 30 days since purchase
- Color preference changes to any custom-cut products or glitter flake
- Items damaged in shipping that were signed for
- Installed or used products
- Delayed deliveries (unless expedited)
- Missing components not shown/described online
- Custom-cut products (e.g., upholstery, rub rail, carpet, molding, etc.)
Return Process
- Contact us at (262) 898-1855 or customerservice@greatlakesskipper.com.
- If approved, you’ll receive a Return Material Authorization (RMA) number and shipping instructions.
- Return shipping costs are the buyer’s responsibility.
- We cannot accept COD, freight collect, or postage-due returns.
- RMA numbers are valid for 2 weeks; returns must be postmarked within that period.
Note: If your order included free shipping, the original shipping cost will be deducted from your refund.
Tip: Always keep your tracking number and proof of return shipment for reference until your refund or replacement is processed.
IN-STORE CREDIT
In-store credits are valid for 2 years from issue date and may be used toward any product or shipping charge. To redeem, call (262) 898-1855. Credits cannot be applied retroactively to online, eBay, or Amazon orders.
FEEDBACK
We’d love to hear from you! Use our Contact Us form to share your experience or let us know if we can feature your comments on our website or social channels.
CUSTOMER SERVICE CONTACT
Customerservice@greatlakesskipper.com
Phone: (262) 898-1855
Fax: (262) 842-7599
Hours: Monday–Friday, 9 A.M.–5 P.M. CST